Q. Do I need a dental x-ray to use the Bio-Ray Digital Imaging System?
A. Yes.

Q. Can I use the Bio-Ray with any other dental x-ray machine?
A. Yes.

Q. What comes with the system?
A. It comes with a # 2 sensor, USB interface with connecting cables, Single user veterinary imaging software, and sensor sheaths.

Q. What do I have to do to use the Bio-Ray Vet Software on additional computers?  
A. You can purchase additional software licensing from Dentalaire for $275.00 per computer. DTP61500

Q. How long has the Bio-Ray been on the market?
A. 4 years in the dental market.

Q. How many Bio-Ray Systems have been sold? Both human and veterinary.
A. 1200 as of January 2005.

Q. Is there a difference in the Bio-Ray Systems that are sold to dentists and veterinarians?
A. YES, It is the software. Ours is geared for veterinarians the other for dentists.

Q. How does the Bio-Ray hold up after repeated use?
A. It has held up well in dentist's practices for over 4 years. Sigma Biomedics expects the same in veterinary hospitals.

Q. How do I maintain my Bio-Ray sensor?
A. Please use the sensor sheaths while taking x-rays. A simple finger cot placed over the sheath helps as well. Clean the sensor with alcohol. NEVER tie the cord in knots. Gently hanging it on the wall in two or three circles will help keep in from being abused.

Q. How much GB on my hard drive will be used up if I take a lot of x-rays? I am afraid it will slow down my computer drastically.
A. The average clinic will use from one half to one GB on their hard drive per year. This is based on 5 cases per week that need a full series of x-rays.

Q. What kind of computer do I need before I buy the Bio-Ray System?
A. Faster is always better, please refer to detail sheet for minimum and ideal computer requirements. Buying a computer with an enhanced graphics card and monitor will help give you a better picture. If you buy a really inexpensive computer you are asking for problems down the road. If you are investing the money for a digital imaging system please get a quality computer to go with it.

Q. How would I get updates for my Bio-Ray Vet software?
A. Updates for the software are free, you can get them by going online and downloading them.

Q. How long does it take to receive the Bio-Ray System after it has been ordered?
A. It takes about 3 - 4 days before it is shipped due to strict quality control standards from Sigma Biomedics. It is sent out 2 Day Fed X from Sigma Biomedics out of Chicago, IL. (You should receive it 7- 8 days after ordering).

Q. Once I have the Bio-Ray, what do I do to set it up?
A. You can follow the easy to understand directions and then call Sigma Biomedics with any questions you might have. Sigma Biomedics' number is (800) 331-6077.

Q. How much time do I have for any technical questions, after I have initially set up the Bio-Ray Digital Imaging System?
A. You have approximately 30 days to get all your questions answered.

Q. What happens if I have more questions after the 30 days is through?
You can call Sigma Biomedics to take care of your technical questions. This can be done for a small fee which is paid directly to Sigma Biomedics.

Q. What is the warranty on the Bio-Ray Sensor?
A. It comes with a one year warranty.

Q. Can I get an extended warranty on the Bio-Ray Sensor?
A. Yes, you can get it at $500.00 per year for a maximum of four more years. Total of 5 years maximum. This MUST ALWAYS be done at the time of purchase.

Q. How do I get the extended warranty?
A. You should call Sigma Biomedics to get the extended warranty. (800) 331-6077